ONLINE ORDERS

Because of their perishable nature, macarons, brownies and other goods are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your goods please email shop@bakerstcakes.co.uk quoting your order reference number. Please include REFUND REQUEST in the subject field. Let us know what the problem is and include photos, if applicable. We will investigate and conclude if you are eligible for a refund or replacement. Please note, delivery charge will not be refunded.

In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.

Only order cancellations which are given at least 3 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please email shop@bakertscakes quoting “cancel order” and your order number. We unfortunately cannot amend any orders once placed as we have a small team and aren’t able to make changes to flavours, box size, delivery date or address.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Signature and Bespoke cakes 

All our cakes  are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Baker St Cakes Ltd will not accept liability for any complaints made after this time. 

We reserve the right to use photographs of orders we prepare on our website, blog and social channels. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering. 

We require a 50% non – refundable deposit on any cake that’s confirmed. If you need to cancel your cake or large macaron order for any reason we require a full week’s notice via email at hello@bakerstcakes.co.uk and in the subject state “cancel cake order”. The deposit is redeemable against any future cake orders with us.

If you wish to amend your order once your order is confirmed, any changes would have to be made at least 4 days before your collection date. After this time I’m afraid we can’t make any changes to the order. 

Wedding cakes 

We do not offer refunds. Please contact us at least a week in advance if there is a change to your order at hello@bakerstcakes.co.uk quoting your date and the changes. Any changes after this time I’m afraid cannot be made.  Once the 50% deposit is made, the deposit is non-refundable. If you wish to cancel then we need at least 2 week notice before the event or If the event is cancelled, the deposit can be turned into a credit for another Baker St Cake order at a later date.

We are aware that life is unpredictable, and in the case of an extenuating circumstance please email and we will do our best to accommodate. However please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. 

We reserve the right to use photographs of orders we prepare on our website, blog and social channels. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering. 

NATIONWIDE DELIVERY

HOW MUCH DOES DELIVERY COST?

Postal delivery is £5.95  to all addresses within the delivery range.

DO YOU DELIVER TO ME?

Postal delivery is available to England, Scotland & Wales, but not the Scottish Highlands and islands.

CAN I CHANGE MY ORDER?

Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size, delivery date or address.

WHEN WILL MY TREATS ARRIVE?

Orders normally arrive between 9am and 5pm on thursday and you will receive a notification of a specific delivery by 11am on the day of arrival. On rare occasions, parcels get delayed when in transit and may arrive on another day. This is not something we can control and you will be advised of changes in delivery by Royal Mail. 

If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.

DO I NEED TO BE THERE TO ACCEPT DELIVERY?

Please follow the link on your text message from Royal Mail to arrange an alternative address or delivery time.

Baker St Cakes cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.